WHAT TO DO IN CASE OF CLAIM?

Your dental insurance claims administrator is Denis UK Limited.

For all queries related to your claims and claims handling process please send an email directly to kindlustusjuhtum@denisglobal.com.

STEP 1

Get dental treatment at your preferred dental clinic and pay treatment invoice.
Make sure the treatment invoice contains all the necessary details, including the number of the tooth treated.
NB! The tooth number must be printed on the invoice, handwritten by your doctor, or your dentist can issue you a treatment card (ravikaart) showing the number of tooth treated.

NB! About an n accident that requires dental treatment in Estonia or abroad should be reported to kindlustusjuhtum@denisglobal.com as soon as possible.

 

STEP 2

Enter claims portal via website here.
When you first log in, register yourself as a portal user.
NB! To register, use only the data (personal identification code, surname, e-mail address) that you provided on insurance application and what are included in your insurance policy.

 

STEP 3

To add a treatment invoice to the portal please enter with personal identification code and password you created when you registered for the portal.
Upload the medical invoice portal by following the on-screen instructions.

STEP 4

Wait for the claims handler’s decision. The processing of your claim may take up to 2 weeks.
Keep track of your claim status in the claims portal.
An indemnity notice will be sent to your email address to inform you of the decision of the ckaims handler.

STEP 5

The insurance indemnity will be credited to your bank account within 5 working days of receipt of the indemnity statement.
NB! Make sure that the IBAN bank account number you entered into the claims portal is yours to be sure your insurance indemnity will be received.

 

Read more frequently asked questions and answers here.

IMPORTANT TO KNOW: